Terms of Service
The agreement between you and RedCrown.ai. Written to be read, not to be survived.
Effective 17 August 2026 · Last updated 17 August 2026
1. Who you are contracting with
RedCrown.ai is operated by Method Data Science LLC, a California limited liability company, trading as RedCrown.ai ("RedCrown", "we", "us"). Legal notices to us must be sent to legal@redcrown.ai, and we will provide a postal address on request. By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.
2. What the service does
RedCrown runs a workload you supply across model configurations you choose, scores the results against criteria you set, and produces a decision record you can inspect and share. It is available as a web app, a command line tool, and an MCP server.
3. Accounts and workspaces
You are responsible for the accuracy of your account details, for everything done under your account, and for keeping your credentials secure. Workspaces let you invite others. A workspace owner or admin can see the workspace's experiments, runs, proofs, and connected credential metadata, and can remove members. Do not invite someone to a workspace you would not want reading its contents.
You must be at least 18 years old and legally able to enter a contract.
4. Plans, billing, renewal, and cancellation
- Free. The free plan has usage limits published on the pricing page. We may change those limits with notice on that page.
- Paid plans. Starter, Growth, and Scale are billed in advance through Stripe, monthly or annually, and renew automatically at the then-current price until cancelled. Annual plans are billed as one payment for the year.
- Price changes. We will give at least 30 days' notice by email before a price change takes effect on your renewal.
- Cancellation. Cancel at any time from the billing page or the Stripe customer portal. Cancellation takes effect at the end of the period you have already paid for. You keep access until then.
- Refunds. If you cancel within 14 days of your first payment on a plan, email legal@redcrown.ai and we will refund that payment in full. After 14 days, payments are non-refundable except where the law requires otherwise. We do not pro-rate partial periods.
- Failed payment. If a payment fails we will retry and email you. If it stays unpaid your workspace drops to the free plan and its limits.
- Taxes. Prices exclude sales tax, VAT, and equivalents, which are added where applicable.
Card details never reach RedCrown. Payments are processed by Stripe under Stripe's terms.
5. Your content, and what we may do with it
Your workloads, datasets, prompts, model outputs, scores, and reviewer verdicts are yours. We claim no ownership.
You grant us a limited licence to host, process, transmit, and display that content strictly to operate the service for you, and to publish exactly what you choose to publish through a proof link. That licence ends when you delete the content or close your account.
We do not train models on your content. We do not sell it. We do not share it with model vendors beyond the calls you yourself initiate through your own connected keys.
6. Proof links and publication
A proof link is a public, no-login URL that you mint deliberately. Anything included in a proof becomes readable by anyone holding the link, including per-item receipts unless you strip them. You are responsible for confirming that you have the right to publish the content in a proof, including any client or patient data.
You can revoke a proof link at any time and it stops rendering. Revocation does not retrieve copies already made by people who held the link.
7. Provider keys and third-party services
You may connect your own model provider credentials. They are encrypted at rest and used only to run the evaluations you request. Calls made with your keys run under your provider accounts, at your rates, and are subject to those providers' terms. Costs you incur with them are yours. We do not resell inference and take no margin on your calls.
8. Acceptable use
Do not use RedCrown to:
- break the law, or infringe someone's rights
- upload content you do not have the right to process, including personal or health data you are not authorised to share
- attack, probe, or overload the service or its infrastructure, or circumvent plan limits
- resell or white-label the service without a written agreement with us
- misrepresent what a decision record says, or present a RedCrown result as an endorsement by RedCrown of a particular vendor
We may suspend an account that is causing harm to the service or to others, and will tell you why.
9. No professional advice
RedCrown output is evidence, not advice. It is not legal, medical, clinical, financial, or regulatory advice, and it is not a certification, accreditation, or audit opinion. Decisions about what to deploy, and the consequences of those decisions, are yours. If your use is regulated, you remain responsible for your own compliance obligations.
10. Availability and warranties
We work to keep RedCrown available and correct, but we do not promise uninterrupted or error-free service, and we do not currently offer a contractual uptime commitment. Except where the law says otherwise, the service is provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the fullest extent the law allows:
- Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
- Our total aggregate liability arising out of or relating to these terms is capped at the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
12. Indemnity
You will indemnify and hold us harmless against third-party claims arising from your content, your use of the service in breach of these terms, or your publication of a proof you did not have the right to publish.
13. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms. This does not apply to information that is public, independently developed, or lawfully received from a third party.
14. Term, suspension, and termination
These terms run while you have an account. You may close your account at any time. We may terminate or suspend for material breach, giving notice and a reasonable chance to fix it where the breach can be fixed. On termination your right to use the service ends. We delete or return your content on request, subject to the retention periods in the Privacy Policy.
Sections 5, 9, 10, 11, 12, 13, and 16 survive termination.
15. Changes to these terms
We may update these terms. For material changes we will give at least 30 days' notice by email or in-product before they take effect. Continuing to use the service after that means you accept the change. If you do not, cancel before the effective date and we will refund any unused prepaid period.
16. Governing law and disputes
These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. The state and federal courts located in California have exclusive jurisdiction, and both parties consent to that venue. Before filing, please email legal@redcrown.ai so we can try to resolve it directly.
17. General
These terms, together with the Privacy Policy, are the entire agreement between us on this subject. If a provision is unenforceable, the rest stays in force. Failing to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in a merger or sale of the business.